Frequently Asked Questions 

Where can I find more information about Compliance Trainings?

You can refer to the Compliance Training information on the Training.fullerton.edu home page or see the chart below. This chart below will show information on which compliance trainings may be assigned to you. If you have a question about a particular course, you can contact the respective course owner.

Compliance Training Chart
Course Title Assigned to: Estimated Minimum Completion Time Frequency When Can I Retake the Course? Course Owner Contact Information
Gender Equity & Title IX

Formerly: CSU Sexual Misconduct Prevention Program (Title IX) 

All Employees 30 minutes Every year 30 days prior to due date Sarah Bauer
Data Security & FERPA All Employees 55 minutes Every year 30 days prior to due date Hector Ramirez
CSU Discrimination and Harassment Prevention Program for Non- Supervisors  (SHPNS)

Formerly:  CSU Discrimination Harassment and Sexual Misconduct for Non-Supervisors

Employees based on roles & responsibilities

Min. 1 hour  requirement

Every 2 years 30 days prior to due date John Hrbacek
Injury and Illness Prevention Program (IIPP) All Employees 45 minutes Every 3 years 30 days prior to due date Marcus Andronic
Campus Health and Safety Requirements - Online All Employees 40 minutes Every 5 years 30 days prior to due date Marcus Andronic
Defensive Driver Program - Driving Safely, Driving Smarter  All Employees 45 minutes Every 4 years 30 days prior to due date Marcus Andronic
CSU's Discrimination and Harassment Prevention Program for Supervisors (SHPS)

Formerly: CSU Discrimination and Harassment Prevention Program for Supervisors

Employees based on roles & responsibilities

Min. 2 hours requirement

Every 2 years 30 days prior to due date Sarah Bauer
Avoiding Conflicts of Interest (COI) Employees based on roles & Responsibilities 30 minutes Every 2 years 30 days prior to due date John Beisner
Understanding the Clery Act
 Employees based on roles & responsibilities  30 minutes Every year  30 days prior to due date Vincent Vigil
Protecting Payment Card Information (PCI DSS) Employees based on roles & responsibilities  20 minutes Every year  30 days prior to due date Janet Le

System Requirements

 

For successful completion of online training, it is recommended to:

1. Use the Google Chrome Browser

2. Clear your browser's cache, cookies and history 

3. Leave the training window open throughout your training 

 

For more information, please see:

How to Clear Browsing History, Cache and Cookies

Online Training Windows

How to Enable Pop-Ups

How do I print a Certificate of Course Completion?

  1.  Log into the ETC
  2. Click on the 'Transcript' Tile to be taken to a full list of all courses that you have completed
  3. Click on the certificate icon to the left of the course to generate a certificate of completion
  4. Choose the Print or Export to PDF option 

Please see the following guide for step-by-step instructions: How to print a Transcript or a Certificate 

How do I check to see if I have overdue assignments?

To check if you have any overdue assignments, you can check your Assigned Learning tile in your ETC Homepage's Dashboard.

Please see the following guide for step-by-step instructions: How to see Required or Assigned Trainings 

How do I log in to the Employee Training Center?

  1. Log on to your campus portal on the Fullerton homepage
  2. Under Apps (left hand panel) search and select Employee Training Center (ETC)
  3. Click on the Click on the ETC Login link
  4. You will arrive at the ETC dashboard

You can also see the following guide for step-by-step instructions: How to Log In

How do I register for a course?

  1. Search for your course in the ETC
  2. Click on Register
  3. Choose the date that fits your schedule, if it is an ILT (in-person learning training)
  4. Confirm your registration

    Please see the guide for step-by-step instructions: Registering for a Course in ETC

How do I search for an online class?

To search for a course:

  1. Search for your course in the ETC
  2. Click on Register
  3. Confirm your registration

For step-by-step, screen-by-screen instructions, please see   Registering for a Class From Search Page.

Please Note: For an optimal online training experience, it is recommended that you:

  1. Use Google Chrome
  2. Clear your browser's history, cache and cookies
  3. Disable your pop-up blockers for the course to launch

What do I do if I am not in the system?

  This could be due to a variety of reasons, as such we ask that you contact the Employee Training Center for assistance at employeetrainingcenter@fullerton.edu.

What if I receive an error message when I try to register?

We recommend that you login through the campus portalOpens in new window .

If you continue to get an error message, please take a screenshot and email it to employeetrainingcenter@fullerton.edu.

How do I cancel a class in which I have registered?

To cancel registration for a class:

  1. Log Into to the ETC and Access Your Assigned Learning 
  2. Click on the training you want to cancel
  3. Click on the vertical ellipses in the upper right corner of your training
  4. Click on Cancel Registration

For step-by-step, screen-by-screen instructions, please see How to Cancel a RegistrationOpens in new window guide.

Please contact the Employee Training Center for support in cancelling registration for an online class.

What if my Employee Training Center data is incorrect?

For incorrect information such as email address, name, etc. please email hrms@fullerton.edu or 657-278-2425.

For any other incorrect information, please contact ETC at ext. 2064 or employeetrainingcenter@fullerton.edu.

What do I do if I can’t enroll in a class?

To enroll in a class, you must be a CSUF Faculty or Staff employee in the system.  If you encounter an error when registering, please take a screenshot and contact the Employee Training Center (ETC) at employeetrainingcenter@fullerton.edu for further assistance.

I already completed this training, why am I getting a notice to take it? 

  Most compliance trainings are recurring, please refer to the chart in the Compliance Training FAQ above.

This chart shows the required frequency for each compliance course.  

When I launch the training, I see a blank white window.

Please check that you are using Google Chrome or Mozilla Firefox and have cleared your browsing history, cache and cookiesOpens in new window . You may need to enable pop-upsOpens in new window . 

For additional help, contact us at employeetrainingcenter@fullerton.edu.

When I launch the training, I see some squares and an 'In-progress" message.

 The training launches in two windows: the tracking screen and the training screen.  

Please be sure to leave both windows open during training and see the Online Training Windows guide for additional instructions and tips.

What if I go out on leave?

Training is available as early as 30 days prior to its due date.  Please complete any required training at your earliest convenience.  Notifications are automated and cannot be paused for your leave period.  

I am faculty and would like to complete training early.

Faculty will be granted access to the Employee Training Center (ETC) on or after their official start date.  This may or may not coincide with the first day of the semester.  

If you are faculty and you are experiencing difficulties access the ETC after your start date, please contact the Employee Training Center (ETC) at extension 2064 or email: employeetrainingcenter@fullerton.edu for assistance.

What if I took my assigned training at another CSU campus?

If you have completed training at another California State University, within the mandated timeframe and are able to provide proof, then you can request the course owner honor this training.  

How do I get access to the ETC?

Access is granted to faculty and staff (including student employees) upon HR's payroll entry.

Administrative Access is granted based on business needs and successful completion of the Administrative Access Online Training.  Administrative access allows users to run reports, assign trainings, create and schedules classes.

Note: The Employee Training Center (ETC) reserves the right to revoke Administrative access.  Failure to comply with the Employee Training Center (ETC) procedures may result in revocation of access.

Do I have to complete Defensive Driver's Program training if I don't drive?

The Defensive Driver Program training is assigned to all CSUF Employees (Facult, Staff,and Student Employees). If you do not drive on university business, you request the assignment to be waived. Please contact the course owner to request a waive. Note: Waiving is at the discretion of the course owner

Course Owner Contact Info.:

Can I get credit for a course taken at another university?

You may request credit for a course taken at another univeristy. You must provide a certificate of completion for consideration to the course owner. 

Note: Credit / Waiving is at the discretion of the course owner.