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Get Help

If you have questions about your website, getting training, or have an accessiblity question we are here to help.

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I Need a New Website

Training is required for all content creators/editors and at least one person who will be responsible for scanning and checking the website for accessibility errors.

Program or department websites:

  • We will assume that a director, dean, or manager has approved your request for a new website.
  • The lead department or division is responsible for all websites in their department/division (even if each site has its own content owners/editors).
  • The site must have a site owner who will be responsible for content and accessibility for the website (even if they are not a content editor).
  • The site must have at least one content editor and one ATI lead (one person can be both, or there can be multiples of both).
    • The ATI lead is responsibile for remediation of any accessibility issues (even if they are not a content editor).
  • Some colleges have their own process for site approval before the request comes to the IT web team. Check with your college dean or department chair first.
  • To request a new website, use the add campus site in the Web Services directory.

Faculty websites:

  • Each college has their own process for site approval for faculty before the request comes to the IT web team. Check with your college dean or department chair and they will put in the new site request.
  • Each faculty member is responsible for their own content editing and accessibility checking of their websites.

I Need Access to a Website

  • All content editors are required to complete the CMS and accessibility training.
  • Training can be requested from the Web Services directory.
  • If you have been previously trained, and need access to a new website, fill out the website access request in the Web Services directory.

I Need Training

If you require Omni CMS (website) or PopeTech (accessibility scanning) training, fill out the training form in our Web Services directory. If you were previously trained and require a refresher or more advanced training, contact Jonni Taylor or Raven Mansen to schedule.

Content/Updates Not Showing Up

There are two possible reasons this could be happening.

  1. Published content goes to staging first. There is a transfer system in place to move content to the production (live) servers, but this does take time. If you recently published, it can take an hour or longer for content to transfer, although most users notice their content live in less time.

    Solution     : Wait at least two hours, then contact the web team if your content still has not transferred.
  2. It has been hours and you do not see your content? You may be caching. Cache is when your computer saves elements of data on websites that you visit frequently so that it can load faster. However, if you make changes, the cache will not reflect this.

    Solution: Try holding your shift key and then pressing the refresh button on your browser. This should force a fresh pull of content for the page.
  3. Your html page is live, but images and/or other files did not go live. When you publish a template file in our CMS, it creates a last modified date. However, uploading images or other files does not change that modified date. Our transfer system will only transfer those files and the last modified date of your files will not change.

    Solution: Rename your images and files just before uploading. Renaming your files will udpate the last modified date of the file.
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Frequently Asked Help Questions

And where to find the answers.

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IT Web Team

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Michael Blyleven

Team Lead/Web Developer
mblyleven@fullerton.edu

Raven Mansen

Accessibility Compliance
rmansen@fullerton.edu

Jonni Taylor

Web Training & Accessibility/Consultations
jbtaylor@fullerton.edu

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